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    FAQs

    What is a Giclée print?

    A Giclée print is a fine art print that has been created with fade-resistant digital pigment inks. I print my work on textured 325gsm Hahnemuhle archival cotton rag paper.

    Be cautious of displaying your work in direct sunlight, it will reduce the lifetime of the piece.

     

    What is a Gocco print?

    A 'Print Gocco' machine is a table top screenprinting system developed in Japan in the 1970s. The machines themselves are no longer in production, however all the materials still are. It is a chemical free way to create small screens (approx 10 x 14.5cm), it uses thermal lamps to expose the screens. They are a lot of fun to mess around with.

     

    How do you post your work?

    Any unframed artwork, A3 or smaller, is sent flat inbetween rigid boards. 

    Over A3 I post in a rigid mailing tube. To ensure no damage is done, be cautious when unrolling your piece, let gravity do the work. Don't roll it back on itself.

     

    Do you post internationally?

    Sure do, I offer a flat rate of $20 for shipping.

     

    Do you offer AfterPay?

    Yes! Afterpay offers simple and affordable instalment plans for online shoppers. The payment platform allows you to purchase in four equal instalments, due every 2 weeks. For example, if you purchase an item for $200, you pay 4 instalments of $50. There is no additional cost to use Afterpay so long as you pay on time. All of your payments are interest-free and you will receive your order straight away.

    Learn more at AfterPay

     

    Do you accept exchanges/returns?

    I am happy to accept exchanges (within a reasonable timeframe) however any additional postage costs are at the buyer's own expense. The artwork must be in original condition.

    Unfortunately I do not accept returns due to a change of mind.

     

    Can I come and view the prints before purchasing?

    You can book an appointment to view the artwork in my studio in Torquay, Victoria. Contact Natalie to make a time.

     


    Do you offer framing?

    I can arrange framing of originals and prints strictly for local pick up only (Torquay, Victoria). I will not put framed works in the post. Please contact me if you would like a quote and time estimate. Please allow 2-3 weeks.



    Do you take private commissions?

    I am always happy to discuss any opportunities that come my way.

     

     

    Online Course FAQs

     

    What’s the difference between Teachable and Skillshare?

    Purchasing the course through Teachable is a once off fee and once enrolled in the course you have lifetime access. 

    Skillshare is a subscription based model. To access the courses available you’ll need to maintain a monthly subscription service to Skillshare. Once you cancel your subscription you will no longer be able to access the course.

     

    When does the course start and finish?

    The course is a self-paced online course that you’re welcome to start as soon as you’re ready and receive your login details. The beauty of the online courses is that you can go at your own pace and in your own time. Practicing and pausing as you progress through the course and the ability to revisit sections as you need.

     

    Buying the Course Only...

    As soon as you have completed your order you will receive an email from Teachable about how to redeeming and enrolling in the course. Once you have set up with your Teachable login, you'll be able to have lifetime access to the online course. If after a few minutes from completing your order you have not received an email, please check your junk mail folder. Happy painting!

     

    Buying the Online Course and Painting Kit Bundle…

    When buying the Online Course and Painting Kit Bundle, the Online Course access info will be emailed to you from Teachable and the Painting Kit will be physically posted to your shipping address. If after a few minutes from completing your order you have not received an email, please check your junk mail folder. 

     

    Can I gift this Course?

    We would be delighted for you to gift this course. Head on over to the gift voucher page and select which course you’d like to gift. You then email through to the purchaser (gifter) an information sheet with a Teachable link and coupon code that can be gifted to the ‘giftee’ to be redeemed for the course on Teachable. 

     

    I have been gifted a Natalie Martin Teachable Course…

    Hooray! You’ve been gifted a wonderful experience to get creative. You should have received as part of your gift voucher a Teachable link and coupon code to redeem to access your course. 

    Once you type the Teachable link, you’ll be sent onwards to the Teachable check out page, within the ‘Order Summary’ section, click on ‘Add Coupon Code’ and you can enter your unique course code there. Proceed with the rest of the checkout (note: you should not have any amount outstanding to pay).

    If you don’t already have a Teachable sign up, it will suggest for you to create a Teachable account. Then once you’re all signed up with Teachable, the course will be listed and accessible from within your Teachable account and away you go... Happy painting!

     

    Are your courses suitable for kids?

    Yes! My beginners course ‘Welcome to Watercolour’ although not created specifically for kids is young person friendly, I suggest from ages 8 and up. My second course ‘Magic of Colour Mixing’ has a bit more technical content in it, so I would suggest from ages 10 and up. Even better, sit down with your kids and do it together!

     

    What materials will I need to do the course?

    I put an emphasis on the painting over the materials, expensive art materials tend to be a hindrance to the experience. If you have a set of watercolours already, use those! You don’t need to dash out and buy a whole lot of new supplies to match what you see in the course. You’ll also need a brush or two, some watercolour paper, pencil and eraser, a couple of water jars, a palette, tile or plate for colour mixing and some paper towel. I have two kits available in my online store that provide you with all the materials you need, see more here.

    Good lighting helps too, natural light is best if you can manage it, a good workspace as well as a pinch of creative courage! We delve further into materials in the second video of the course covering not only what, but why.