Shipping & Returns
Natalie now offers FREE SHIPPING for all Australian orders. Express is $12 for Australian order. International shipping is a flat rate of $20.
Art prints A3 size and under are shipped flat between rigid boards. Larger prints are shipped in a rolled in a rigid mailing tube.
You have the option of additional insurance when you purchase a print. This is highly recommended. In the unlikely event or a parcel being lost or damaged Natalie can't take any responsibility for third parties ie. Australia Post or other shipping carriers. She does everything possible to ensure it will arrive safely to you at the best possible price, but once it leaves her hands she has no control. If you have chosen not to insure your order it will be shipped regular post and will only have very limited cover.
If your parcel is lost or damaged, please contact the carrier immediately as you will need to lodge a complaint directly with them.
Please be cautious when unrolling you piece from a mailing tube. To ensure no damage is done, carefully remove the print from the tube and let gravity do the work of unrolling it. DO NOT roll it back on itself and be very careful as fingerprints can leave permanent marks.
Returns & Exchanges
I am happy to accept exchanges (within a reasonable timeframe) however any additional postage costs are at the buyer's own expense.
Unfortunately I do not accept returns due to a change of mind.