Shipping & Returns
Natalie now offers FREE SHIPPING for all Australian orders over $15. Standard shipping is $5 for orders under $15. Express is $12 for Australian orders. International shipping is a flat rate of $20.
Art prints A3 size and under are shipped in a flat rigid mailer. Larger prints are shipped rolled in a rigid mailing tube.
All prints will be shipped with Australian Post and include insurance covering the total cost of the order. In the unlikely event or a parcel being lost or damaged Natalie can't take any responsibility for third parties ie. Australia Post. Enquiries must be taken up with the carrier.
Please be cautious when unrolling you piece from a mailing tube. To ensure no damage is done, carefully remove the print from the tube and let gravity do the work of unrolling it. DO NOT roll it back on itself and be very careful as fingerprints can leave permanent marks. If you can manage it, it is safest to take it directly to your framer and let them do it.
Returns & Exchanges
Natalie is happy to accept exchanges (within a reasonable timeframe) however any additional postage costs are at the buyer's own expense.
Unfortunately we do not accept returns due to a change of mind.