Shipping Information

FREE SHIPPING is available for all Australian orders over $75*

Standard tracked shipping is $9 for orders under $75

Standard untracked shippingis $5 for orders under $30

Express Shipping is $15 for Australian orders

International shipping is a flat rate of $25. 

Art CourierSome artworks (specified in their product description) require specialty shipping by an art courier to ensure safe arrival. This is due to their size, fragility or the glass pane in the framing. These pieces do not qualify for free shipping. We work with a few different professional art couriers depending on location and pricing varies by size and location. We will reach out to you with a shipping quote for you to approve before sending.

Most orders are shipped within 24 hours and with Standard Shipping arrive in 2-7 business days and with Express Shipping 1-4 business days.

Art prints A3 size and under are shipped in a flat rigid mailer. Larger prints are shipped rolled in a rigid mailing tube.

All prints will be shipped with Australian Post and include insurance covering the total cost of the order. In the unlikely event or a parcel being lost or damaged Natalie can't take any responsibility for third parties ie. Australia Post. Enquiries must be taken up with the carrier.

Please be cautious when unrolling you piece from a mailing tube. To ensure no damage is done, carefully remove the print from the tube and let gravity do the work of unrolling it. DO NOT roll it back on itself and be very careful as fingerprints can leave permanent marks. If you can manage it, it is safest to take it directly to your framer and let them do it.

Original artworks that are unframed are shipped flat in protective packaging. Some smaller framed works are sent via Auspost too (at my discretion), I wrap and protect them to ensure no damage. Each work is sent with Auspost insurance.

Returns & Exchanges

Natalie is happy to accept exchanges (within a reasonable timeframe) however any additional postage costs are at the buyer's own expense.

Unfortunately we do not accept returns due to a change of mind.