You are automatically enrolled into your course once the purchase is complete. Enrolment is immediate* 

Step 1: Check your email. You will receive a series of emails from myself as well as Teachable. Teachable is the website you will watch the videos on. Open the email titled "Redeem Your Copy of [Course Name]" and click on the Confirm Email button. If you can't find the email, please check your spam/junk/other folders, it sometimes gets caught up in there. If you did find it in the spam folder, do your future self a favour and move it into your inbox.

Step 2: This will take you to the Teachable website to complete setting up your account. Enter a password of your choice and click on the Continue button. *Please note I can not retrieve your password - if you forget it then you need to go to the Teachable log in page and click on Forgot Password.

Step 3: You're in! Click on the course thumbnail and you will have access to the whole curriculum. Bookmark this page as this is how you will continue accessing the course: https://natalie-martin.teachable.com/ You will also receive an email confirming you are successfully enrolled, "You are now enrolled in [Course Name]". The email has an Access Course button in it, this occasionally expires, so please click on the link provided above. Enjoy!

*If you purchased the course and painting kit bundle, your painting kit will be shipped to you as soon as possible. You will receive an Order Shipped email with tracking details.

*If you have been gifted the course with a painting kit instructions are included inside the box of how to enrol into your course.

* If you have purchased previous courses, additonal courses will be added to the same account - providing you check out with the same email address.

My online courses are self-paced, you’re welcome to start as soon as you’re ready and receive your login details. The beauty of the online courses is that you can go at your own pace and in your own time. Practicing and pausing as you progress through the course and the ability to revisit sections as you need. Your login details are sent immediately after purchase.

As soon as you have completed your order you will receive an email from Teachable explaining how to enrol in the course.What you will need to do is:

1. Confirm your email
2. Set up a password to the Teachable website allowing you to access the course

You will then receive an "access course" email from Teachable. This means you have set up your Teachable login correctly and are good to go! If after a few minutes from completing your order you have not received an email, please check your junk/spam/other mail folders. Setting up your account means you will have lifetime access to the online course. Happy painting!

When buying the Online Course and Watercolour Painting Kit Bundle, the Online Course access info will be emailed to you from Teachable and the Painting Kit will be physically posted to your shipping address. If after a few minutes from completing your order you have not received an email, please check your junk/spam/other mail folders.

You will receive an email from myself as well as Teachable welcoming you to the course immediately after purchase. Your purchase automatically enrols you into the course. There will be an "Access Course" email from Teachable with a button for you to finish your enrolment, which will lead you to create your Teachable password. If you don't receive these, please check your 'junk' and 'other' folders.You can always access your purchased courses via this link:
https://natalie-martin.teachable.com/courses/enrolled

We would be delighted for you to gift this course. Due to the way the enrolment process works, please ensure you click on the 'Gift the Bundle' button if you wish to send the bundle as a gift. This will ensure the recipient receives a hard copy of everything they need to enrol in one box. If gifting the course alone (not the bundle), we recommend you purchase an E-Gift Card that your gift recipient can then redeem for the course. We have E-Gift Cards to the value of each course available as well as an ability to add a personalised message to your E-Gift card.

If you "purchase the bundle for yourself", the email address that you check out with will automatically be enrolled into the course and you will have immediate access to the course content. Your kit will be shipped to you and tracking details forwarded.

If you choose to gift the bundle then the automatic enrolment doesn't happen, instead everything is included in the box (including instructions on how to enrol) ready for the recipient to get started - that way it is a nice surpise when they receive it!

Purchasing the course via nataliemartin.com.au enrols you automatically into Teachable. It is a once-off fee and once enrolled in the course you have lifetime access. Included in your purchase is the mighty handy course E-Book. Skillshare is a subscription based model. To access the courses available you’ll need to maintain a monthly subscription service to Skillshare. Once you cancel your subscription you will no longer be able to access the course.

If you are not satisfied with your course purchase you may receive a refund up to 30 days from the date of purchase. Once this has been claimed you will no longer be able to access the course. You can not receive a refund after 30 days of the date of purchase. The 30 Day Satisfaction Guarantee is applicable to purchases on Teachable and nataliemartin.com.au only. To make a claim, simply contact us with your reason and we will begin the refund process.

Whoops! Don’t worry, it happens! As passwords are private information we are unable to retrieve them for you. You will need to reset your password through Teachable. You can do this via this link: https://natalie-martin.teachable.com/courses/enrolled

When you are on the login page (top right corner) click on ‘Forgot Password’ and this will send you a link to your email account (the one that is linked to your Teachable account) and you will be able to reset it then.

To log in to Teachable and access the courses you've purchased head to this link:

https://natalie-martin.teachable.com/

Save it as a bookmark for future use!

Yes! All your courses will be visible in your Teachable account - providing you use the same email during the checkout process each time. If you've accidentally created two accounts (whoops!) don't worry, just reach out and we can merge the two to make logging on simpler.

My online courses on Skillshare have captions available in not only English but German, French, Spanish and Portugese as well. At this point in time, captions are unavailable on the Teachable platform - this is something I'm looking to improve on.

My online courses on Skillshare have captions available in English, German, French, Spanish and Portugese. At this point in time, captions are unavailable on the Teachable platform.

I put an emphasis on the painting over the materials, expensive art materials tend to be a hindrance to the experience. If you have a set of watercolours already, use those! You don’t need to dash out and buy a whole lot of new supplies to match what you see in the course. You’ll also need a brush or two, some watercolour paper, pencil and eraser, a couple of water jars, a palette and some paper towel. I have two kits available in my online store that provide you with all the basic materials you need, see more here.

Good lighting helps too, natural light is best if you can manage it, a good workspace as well as a pinch of creative courage! We delve further into materials in the second video of each course covering not only what, but why.

Yes! My beginners course ‘Welcome to Watercolour’ although not created specifically for kids is young person friendly, I suggest from ages 8 and up. My intermediate courses ‘Magic of Colour Mixing’ and 'Lessons in Layering with Watercolour' have a bit more technical content in them, so I would suggest from ages 10 and up. Even better, sit down with your kids and do it together!

Welcome to Watercolour is my first online course, suited to beginners. So I suggest starting here. From there you could complete the others in any particular order - whatever takes your fancy! Certain themes are going to appeal to some people and others not. 

The order I filmed them in is:
1. Welcome to Watercolour
2, The Magic of Colour Mixing
3. Lessons in Layering with Watercolour
4... Coming soon!

My goal is to provide high quality yet affordable and fun online courses, I've priced them as competitively as possible so there isn't room for further discounts. This also means they will never go on sale! Know you are getting great value for a well made, informative and fun course.

Open the email sent to you by gifts@mail.rise-ai.com or the person who sent you the e-gift certificate. Click on the link in your email and your 16 digit code will be displayed on the bottom right.

Once you have finished shopping and are ready to purchase your items, complete the shipping details and click through to the billing and payment section.

• Locate the ‘Discount code or gift card’ field.
• Enter your gift card number and press apply.
• Your e-gift card amount will be automatically discounted from your total amount owing.

You will be asked to enter your credit card details to pay for the remaining amount on your order.

Don’t worry! You have 3 years after the purchase date to redeem the full amount of your e-gift card.

Please contact hello@nataliemartin.com.au with your full name along with the name of the person who bought you the e-gift card.